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Refund & Returns Policy

Returns

We accept returned exchanges, if you notify us at hello@thesmartsloth.com within 30 days after your package has been delivered (according to the tracking information provided). If 30 days have gone by after your package has been delivered, unfortunately we will not be able to offer you a refund or exchange. To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.



Several types of goods are exempt from being returned:

Custom order or Made to Order items cannot be returned.
Intimate or sanitary goods.
Health and personal care items.


In the events where the product received comes with manufacturing defects, buyers are entitled to request for a product replacement within 30 days of receiving the item. To request for a replacement, buyers are required to provide photographic evidence of the product's manufacturing defects to hello@thesmartsloth.com



If the case is deemed valid, we will cover related cost to deliver a replacement!

**Please also include your invoice number/order number for us to match up your order in the system*** Please enclose in the return package, your order info and state clearly if you would like a replacement or refund.

The following information is needed as evidence for us to process your request quicker:

Order number
Your email address you used to order
Return shipment tracking number
Reasons for return


Please send the information to us via email at hello@thesmartsloth.com



You should also enclose it in your returned package for us to match your order. Without the evidence, your package maybe recognized as unidentified mail.



Refunds (if applicable) Once your return is received and inspected. We will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Alternatively, the credit can be applied via form of an electronic gift card of equivalent value.



Late or missing refunds (if applicable)If you haven’t received a refund yet, these are the steps you can take to check it out:

Please check your bank balance again, transactions may have been delayed.
Contact your credit card company, it may take some time before your refund is officially posted, as it may take up to 3-5 business days for them to process the credit.
Next contact your bank. There is often some processing time before a refund is posted.
Please contact us at hello@thesmartsloth.com should you have further questions.



Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@thesmartsloth.com



Shipping

To return your product, please send us an email at hello@thesmartsloth.com and we are more than happy to guide you the return process! Please be reminded that you will be responsible for return shipping label



Please note that unless the items are defective:

Shipping cost is not refundable.
All returns are subject to a 20% restocking fee


Depending on where you live, the time it may take for your exchanged product to reach you may vary. Please take note that items returned without a trackable shipping method will not be processed, since we cannot guarantee that we will receive your returned items.

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