Free Shipping to  your country

SHIPPING FAQ

TheSmartSloth.com Partners Up With Global Merchants In Order To Provide You The Best Prices And A Unique Global Shopping Experience.

This means that part of your order may ship from global areas such as China, Thailand, Singapore, Australia... Items shipped from our global warehouse may take up to 18 - 38 business days for delivery due to customs check. If your tracking doesn’t show the most up to date status, please do not panic, it's on its way.

There will be a tracking number provided for all orders for these countries: Singapore, US, Canada, Australia, UK, France, Germany, Norway, Russia, Brazil, Israel, Hong Kong! For the rest of the world, you can still receive free shipping but no tracking info will be provided.

 

United States, United Kingdom, Canada, Australia, France, Germany, Norway, Russia, Brazil, Israel, Hong Kong, Singapore

Registered International Shipping (Approx. 16  - 28 business days)   
Free Shipping

 

Rest of the World

International Air Mail Shipping (Approx. 16  - 40 business days)   
Free Shipping

We will ship items to you within 3-5 working days after payment is cleared. We will provide a tracking number once it is shipped.

*NOTE: We apologise that we do not deliver to APO | Postbox address. Please provide an alternative address. Thank you!

*NOTE: During the seasonal periods (eg Halloween, Valentine's Day, Christmas, Easter, Chinese New Year) there might be some delay in posting process. During this period, please allow 7 extra business days for delivery. If an item has not been delivered within the approx. day stated above plus 7 extra days; please send us an email at hello@thesmartsloth.com before you raise a dispute.

 

FAQ | Frequently Asked Questions: 

 

When Will My Items Be Shipped? 

All items have a handling period before they are processed and shipped
- 99% of orders are shipped within 3-5 days of purchase - US, UK, Australia, Canada, and EU please expect a few extra days for delivery

 

Where Are My Items Coming From? 

Our items come direct from suppliers and ship from countries such China, Thailand and Australia etc. In Some Instances your item can take time to process through customs and take a few days longer for delivery.   

 

Will My Items Be Sent In One Package? 

For quicker shipping, items in the same purchase will be sent in separate packages, even if you've specified to ship items together. Please keep this in mind when getting your items. If you don't receive your full order the rest is shortly behind the other items. If you have any other questions, please contact us at hello@thesmartsloth.com and we will help you out. 

 

Tracking Info? 

There will be a tracking number provided as soon as your item has been shipped out.

 

When will my order ship? 

Your order will usually ship between 3 - 5 business days. You'll receive an email notification when your package has been shipped.

 

Do you offer package tracking?  

Yes, you should receive an email with tracking details when your package has been shipped. (Also check your Spam folder if you can't find it) 

 

What are your shipping rates and policies?  

We are now offering FREE Worldwide Shipping on all orders. After promotion, shipping prices are calculated based on the weight of your package and your location. 

 

Do you ship internationally?  

Yes, we ship internationally. Make sure to enter your entire international address in English characters. Don't forget the Postal Code!

 

I accidentally provided the wrong shipping address!  

If you catch this error quickly, and if we haven't shipped your order yet, please contact us with your order number and the correct mailing address. We'll make the change on our end and ship to your new address. If we've already shipped your order to the incorrect address you accidentally provided, we'll have to wait for the order to be returned to us and you'll need to pay for re-shipping the item to your new address. In either scenario, please email us with your order info and new address!

 

Where is my package? The tracking information hasn't updated in a long time. Can you tell me where it is?  

Unfortunately, We only see the same tracking information as you. In some cases, international orders can take up to 4 weeks to clear customs. If the tracking information was last departed from the warehouse and has not updated recently, it is more than likely still making its way overseas. Once it arrives at that next overseas destination, the package will be scanned and the tracking information will update. If it has been over 4 weeks since it has been updated, let us know and we can try shipping your order again. 

 

NEED MORE HELP with your order or other enquires ? 

Email Us at hello@thesmartsloth.com

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